Contact us.
We’re all ears.

How can we help your fleet today? Contact our team by dropping us a message or pick up the phone if you’d prefer.

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About us and our Privacy Policy

VWFS | Fleet is collecting this personal data about you (“your information”) in order to respond to your enquiry. The privacy and security of your personal information is very important to us, so we want to assure you that your information will be properly managed and protected when it’s in our hands.

Further information on how your information is used, how we maintain the security of your information, your right to access information we hold on you and details of relevant third-party and Volkswagen Group companies for data sharing purposes is in our
Privacy Policy or can be requested from DPO@vwfs.co.uk

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Arrange tyre and glass replacements and repairs

Get accident support and breakdown recovery

Find nearest charging points

Easy access to rentals

Make travel abroad requests

24/7 eDriverline

Direct-to-driver support online or by phone, 365 days a year. Your drivers can ask us anything. Drivers simply enter their car reg and self-serve all, from anywhere (of course, they can only select services that you’re already paying for). So, they’re fully self-sufficient, and you’re free for other things. **Applause**

FAQs for Fleet Managers & drivers

Informal extension

An informal extension is a short-term option to extend your agreement and can be done from one to six months. It is charged at your current premium, and you receive an additional pro-rata mileage allowance. If you would like to request an informal extension, you can get in touch by calling us on 0330 100 8908 or by emailing FleetSalesSupport@vwfs.co.uk

Things you will need to remember:

Vehicle MOT is due in the UK after three years and four years in NI
The vehicle warranty is three years and does extend if you extend the agreement
All extensions can be requested in the final six months of the agreement

Formal extension

A formal extension is a long-term option to extend your agreement. Your agreement can be extended for six or twelve months on this type of extension. Your monthly premium will change once the quote is requested, and we will send it to you within 10 working days. In order to request a quote, we require your current vehicle mileage, your new overall contracted mileage and an email address to send the quote to. You can request an extension by calling us on 0330 100 8908 or by emailing FleetSalesSupport@vwfs.co.uk

Things you will need to remember:

Vehicle MOT is due in the UK after three years and four years in NI
The vehicle warranty is three years and does extend if you extend the agreement
All extensions can be requested in the final six months of the agreement

End of contract inspection and collection

Once your vehicle has reached the end of its lease, you will need to contact us to arrange collection; you will need to let us know the following:

Vehicle registration
Contact name and number
Collection address
Collection date

The inspection process takes approximately 30 minutes, and the inspector will assess the condition of the vehicle against the BVRLA’s Fair Wear and Tear standard. Any damage that falls outside of this standard will be noted as well as the cost to refurbish or replace any missing items.

You will be asked to sign to confirm your acceptance of the report. If there is a charge for damage, part or no service history, excess mileage, missing equipment or damage discovered, you will be invoiced separately.

On the day of inspection, please ensure that:

The vehicle is clean, inside and out
You have all the relevant documentation to hand (e.g. service book, MOT certificate, etc.)
You return equipment supplied with the vehicle (e.g. spare key, satellite navigation CD/DVD, warning triangle, etc.)

Early termination

Should you wish to end your Contract Hire lease early, we can supply you with a free, no-obligation settlement quote
The quote is comprised of a percentage of your remaining rentals
The quote can be emailed and will be valid until your next rental is due
Once the early termination paperwork has been received, we will arrange for your vehicle to be inspected and collected

Do you only lease Volkswagen Group vehicles?

No, we are a multi-marque leasing company that will fund and manage vehicles up to 3.5 tonnes from all manufacturers to limited companies or sole traders with a fleet size of five or more
At the heart of our global business, we are both a vehicle manufacturer and a bank
Our leasing business was established to fund every make and model of vehicle for our customers, yet we can draw on the expertise and financial reserves of the world’s biggest car maker

Mileage amendment

If it is looking like you will not meet, or you will exceed, your contracted mileage, you can amend it once a year outside the first and last six months of your agreement. Doing this will either reduce your monthly premium or increase your monthly premium, which could avoid you paying an excess mileage charge at the end of the agreement. Mileage amendment rules:

Minimum of 5,000 miles per annum
We do not quote unless the change is 5,000 miles or more
Maximum of 150,000 miles for the entire duration of the agreement for passenger vehicles
Maximum of 200,000 miles for the entire duration of the agreement for commercial vehicles

In order to request a quote, we require your current mileage, new contracted mileage and email address to send the quote to. Once the quote is requested, we will send it to you within 10 working days. You can request a quote by calling us on 0330 100 8908 or by emailing FleetSalesSupport@vwfs.co.uk

Call on us (literally)

Available 9am – 5pm Monday to Friday, excluding public holidays.

Contact us. We’re all ears.